Prompt delivery of replacement parts

Whatever your system is missing – we’ll take care of it quickly.

Thanks to our escalator factory in Hamburg, Germany, high-quality replacement parts are available to you without delay.With our workflow management system SerKom 2, technicians on site can order the materials and components they need with the click of a mouse. Orders are processed via an electronic catalogue on a mobile device.

SerKom 2 at a glance

• Faster processing of orders and feedback
• Higher availability thanks to prompt troubleshooting and repairs
• Integrated diagnosis functionality for numerous controller brands
• Electronic replacement parts catalogue for all makes
• Comprehensive data and information management
• Paperless workflow is environmentally friendly