Prompt delivery of replacement parts

Whatever your system is missing – we’ll take care of it quickly.

Thanks to our two German factories – elevators in Neuhausen and escalators in Hamburg – as well as our international expertise network ITS, high-quality replacement parts are available to you without delay.With our workforce management system SerKom 2, technicians on site can order the materials and components they need with the click of a mouse. Orders are processed via an electronic catalogue on a mobile device.

SerKom 2 at a glance

  • Faster processing of orders and feedback
  • Higher availability thanks to prompt troubleshooting and repairs
  • Integrated diagnosis functionality for numerous controller brands
  • Electronic replacement parts catalogue for all makes
  • Comprehensive data and information management
  • Paperless workflow is environmentally friendly
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