ITS – a service like no other.

Efficient. Advanced. Unique.

thyssenkrupp Elevator boasts outstanding service – day after day, around the clock. Every one of our service technicians can draw on the expertise and capabilities of our International Technical Services (ITS) network, which brings together the knowledge and experience of all our specialists worldwide. From technical know-how to spare parts supply, ITS support is what makes our service globally unique. But not only for thyssenkrupp Elevators. Our ITS service technicians are experts in 3rd party systems from Otis, KONE, Schindler or Orona as well.

We know elevators.

ITS’s main purpose is to ensure that thyssenkrupp service technicians are as familiar as possible with all elevator systems. Our technicians receive continuous training, so they’re always proficient in the latest technology and can swiftly resolve all types of technical issues.

We simplify things.

We offer full service for all major elevator manufacturers. You can count on us to provide top-class support for all kinds of different elevator systems. We’re your “one-stop shop” for service!

We’re always up to speed.

Thanks to the ITS network infrastructure, thyssenkrupp technicians are constantly updating their knowledge of our competitors’ equipment and familiarising themselves with the latest technical information.

We use cutting-edge diagnostic tools.

Diagnostic tools developed by ITS enable our technicians to resolve technical issues swiftly. Thanks to state-of-the-art software developed in-house, thyssenkrupp technicians can easily interface with other manufacturers’ control systems.

We’re always ready for action.

Elevators are in motion 24 hours a day, 7 days a week. So being able to rely on a service team that’s on call around the clock is a major advantage. If needed, ITS engineers will even come to you to solve the problem together with a local service technician.

We carry out rapid replacements.

ITS not only has a large stock of spare parts spanning all major elevator manufacturers, it also boasts a team of highly qualified repair technicians.
From procuring rare original parts to delivering crucial replacement components overnight – we’ll get your elevator up and running again in no time at all.

Visit our ITS facilities.

We invite you to visit one of our unique ITS facilities to witness our exceptional service for 3rd Party Elevators firsthand.

To find out more, contact your thyssenkrupp Elevator sales representative.