Value-creating, manufacturer-independent services

Keeping your elevator, escalator or moving walk functioning at its peak requires regular maintenance and occasional repairs. Our flexible service offering increases your system’s uptime while ensuring you meet your legal and operator responsibilities as well as standards such as EN 13015.

Our highly qualified service technicians have decades of experience along with access to a worldwide technology network for third-party systems. This enables us to deliver top-notch manufacturer-independent service for products from other companies.

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Personalised technical advice – we're happy to help!

Exceptional service around the clock

With a comprehensive network of subsidiaries and 24-hour availability for emergency calls and breakdowns, we offer a rapid response and unparalleled safety. Partner with us for:

  • The highest system availability, efficiency and safety

  • Tailored service concepts for systems of all makes

  • Personal contact always within reach

  • Rapid, professional service

  • Fast response thanks to our mobile online system

Our focus is always on building a trusted partnership. Put us to the test.

Brochures to download

  • thyssenkrupp Elevator Service Overview [NO]
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Service solutions

Elevators

From partial to full maintenance, our 360° service package ensures your system’s maximum availability, efficiency and safety. While the scope of each maintenance agreement is flexible, every agreement includes:

  • A reliable emergency call system
  • 24-hour access to our service centre
  • Personal support from highly experienced EN13015-certified engineers and technicians
  • Parts replacement using only OEM-approved parts
  • Intelligent systems for permanent safety monitoring

No matter the type of building, system or number of lifts, we have a service solution adapted to your needs, ensuring your lifts’ optimal performance at all times.

Spares and repairs

Prompt delivery of replacement parts

Through our global thyssenkrupp network, we provide cost-effective, reliable and energy-efficient solutions to prolong the life of your lifts and escalators.

With thyssenkrupp Elevator, you get:

  • Global solutions with local support
  • Higher availability thanks to prompt troubleshooting and repairs
  • Integrated diagnosis functionality for numerous controller brands
  • Electronic replacement parts catalogue for all makes
  • Comprehensive data and information management
  • Environmentally friendly paperless workflow

Quality and safety standards

As an operator, you need to address all preventable passenger hazards to avoid legal consequences.

At thyssenkrupp Elevator, we know how to identify and eliminate or mitigate these hazards. It’s our job to stay current with all product certification, safety component, retrofitting and other elevator construction and installation standards, including:

  • EN 81-1 (electric elevators)
  • EN 81-2 (hydraulic elevators)
  • EN 115-1 (escalators)
  • EN 13015 (maintenance)
  • EN 81-80 (elevator safety)
  • EN 115-2 (escalator safety)

Contact us for more information. We’ll be happy to advise you.

Our global centers of excellence for multi-brand service

Your benefits at a glance:

  • Over 24,000 service technicians worldwide are trained continuously by dedicated experts
  • Our knowledge of competitor equipment is always up-to-date
  • We are equipped with customized, state-of-the-art diagnostic tools to easily interface with other manufacturers’ control systems
  • Our service technicians have access to the 24/7 realtime technical support of our global excellence centers
  • We have a large stock of spare parts for all major elevator brands on demand
  • We repair drives and PCBs of third-party elevators

About global centers of excellence for multi-brand service
The provision of high-quality service and maintenance for elevators is one of the major pillars of thyssenkrupp Elevator.
Through our global centers of excellence, we cover all maintenance-related requirements, regardless of the manufacturer. This is a unique concept in the industry and an invaluable advantage for our customers.

The expertise behind our multi-brand service
Our industry know-how transcends the globe thanks to our worldwide network. Each center of excellence is dedicated to delivering world-class support in maintaining our multi-brand elevator service portfolio to meet regional and local market needs.

Centers of excellence for your benefit
Due to our global network of excellence centers, we are committed to making our extensive knowledge in third-party maintenance accessible to each of our service technicians from all corners of the world. From this superior training, research and support facility, we equip them with the tools and skills required to provide a comprehensive high-quality service for our customers. This includes training courses on new and old elevator control systems, as well as cutting-edge diagnostic tools developed in house for analyzing and troubleshooting the control systems of every major elevator brand as well as access to 24/7 real-time support for the service technician on site. We also repair and stock critical printed circuit boards, ready for immediate dispatch anywhere.

We are your full one-stop shop for all elevator brands worldwide.

Innovations in service

Our goal is to dramatically increase efficiency, raise lift uptimes and speed up service interventions to ensure mobility equipment is always running as it should. By harnessing the power of the Internet of Things with solutions like MAX and HoloLens, thyssenkrupp is stepping further into the digital era and transforming the way the lift industry offers maintenance services.

MAX

Wouldn’t it be great to have fewer lift breakdowns, quicker service visits, and know in advance about any significant expenditure on your lifts? thyssenkrupp’s MAX, the industry’s first real-time, cloud-based predictive maintenance solution, is making this a reality. With MAX as their digital-age partner, our service engineers will soon be able to preemptively address equipment issues, empowering them to serve you better.

Visit our MAX microsite to learn more

 

HoloLens

Blending 3D holographic content with the physical world, Microsoft’s mixed-reality HoloLens devices will soon enable our engineers to take service interventions to the next level. With HoloLens, they can visualize and identify problems with lifts ahead of a job, and have remote, hands-free access to expert advice when on site, resulting in significant savings in time and stress.

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